Click-to-Chat is a CRM feature that allows website visitors or app users to initiate real-time conversations with customer support representatives through a single click. This feature enhances customer engagement by providing instant assistance, reducing wait times, and improving conversion rates. Click-to-Chat can be integrated with AI-powered chatbots, live agent support, and omnichannel messaging platforms. Businesses use this tool to answer pre-sales inquiries, resolve support issues, and guide users through the purchase process. E-commerce, SaaS, and financial services companies rely on Click-to-Chat to enhance customer experience and boost retention.