A Chat Queue is a system that organizes, prioritizes, and manages incoming customer chat requests to ensure efficient support. When multiple customers initiate chats simultaneously, the queue assigns them based on predefined rules such as urgency, issue type, or agent availability. Advanced CRM systems integrate AI-driven chat queue management, which can automatically route inquiries to the most qualified agent or provide self-service responses through chatbots. Businesses use chat queues to improve response times, streamline customer service, and enhance overall satisfaction. Industries such as e-commerce, financial services, and tech support rely on chat queue management to handle high volumes of customer interactions effectively.