Call Recording is a CRM feature that captures and stores phone conversations for compliance, training, and quality assurance. Recorded calls help businesses resolve disputes, improve agent performance, and meet regulatory requirements such as GDPR, HIPAA, and PCI DSS. Modern CRM systems integrate call recording with AI analytics to extract key insights, detect customer sentiment, and identify trends. Businesses in financial services, healthcare, and call centers use call recording to enhance customer service, ensure legal compliance, and refine sales strategies.