Call Analytics is the process of analyzing call data to assess customer interactions, measure agent performance, and optimize sales or support operations. CRM-integrated call analytics tools track metrics such as call duration, response time, sentiment analysis, and conversion rates. AI-powered analytics provide insights into customer sentiment, common inquiries, and agent efficiency. Businesses use call analytics to improve training programs, refine call scripts, and enhance customer experience. Industries such as telecommunications, financial services, and healthcare benefit from call analytics to ensure quality assurance and streamline operations.