X-Customer Health Score is a CRM metric used to evaluate customer engagement, satisfaction, and loyalty. By analyzing factors such as purchase frequency, support interactions, and sentiment analysis, this score helps businesses identify at-risk customers and take proactive retention measures. AI-powered scoring models continuously assess customer behavior, enabling businesses to predict churn and implement targeted engagement strategies. Companies using X-Customer Health Score benefit from improved customer retention, stronger relationships, and higher lifetime value. This metric is particularly useful for SaaS, subscription-based models, and enterprise customer management.