A ticketing system in CRM is a customer support tool that tracks and manages service requests, ensuring timely resolution. It helps businesses organize customer inquiries, assign them to appropriate agents, and monitor progress. Ticketing systems streamline issue resolution, enhance customer satisfaction, and improve response times. CRM-integrated ticketing solutions provide automation features, such as automatic ticket routing and SLA tracking, ensuring support teams handle inquiries efficiently. AI-powered ticketing helps prioritize cases based on urgency and sentiment analysis, leading to better service experiences.