Targeted upselling in CRM is a data-driven approach to recommending premium products, add-ons, or upgrades to existing customers based on their purchasing behavior and preferences. Unlike generic upselling, which often feels pushy, targeted upselling leverages AI insights to identify the best opportunities for personalized recommendations. Businesses use CRM analytics to track customer buying patterns, ensuring upsell offers are relevant and well-timed. Automated workflows trigger upsell campaigns when a customer reaches a milestone, such as repeated purchases or high product usage. This strategy enhances revenue per customer, improves retention rates, and provides a better customer experience by delivering value-driven suggestions.