Speech analytics uses AI and machine learning to analyze recorded customer calls, identifying patterns, sentiment, and service quality trends. Businesses use speech analytics to improve customer interactions, ensure compliance, and detect emerging support issues. Integrated within CRM systems, speech analytics enables companies to assess tone, keywords, and engagement levels to refine communication strategies. AI-driven voice analysis helps customer service teams provide better resolutions and enhance training programs. Businesses can optimize customer experience and gain actionable insights from voice interactions by leveraging speech analytics.