A quality assurance chatbot is an AI-powered CRM feature that monitors customer interactions, evaluates support quality, and ensures service consistency. These chatbots use natural language processing (NLP) and sentiment analysis to assess response accuracy, tone, and compliance with service standards. By automating QA reviews, businesses can improve customer satisfaction, identify training needs, and maintain high service quality. Companies integrating AI-driven QA chatbots experience faster issue resolution, enhanced customer trust, and improved support team efficiency.