Online Review Management in CRM tracks and analyzes customer reviews from various platforms, including Google, Yelp, and social media. Businesses use CRM-integrated reputation monitoring tools to respond to feedback, identify trends, and improve customer satisfaction. AI-powered sentiment analysis helps companies gauge public perception and address concerns proactively. By centralizing review management in CRM, businesses streamline brand reputation efforts, enhance trust, and drive customer engagement. This feature is crucial for companies prioritizing customer experience, as positive online reviews directly influence sales and brand credibility.