Online CRM, also known as cloud-based CRM, is a customer relationship management system that is accessible via a web browser, allowing businesses to manage customer interactions from anywhere. Unlike traditional on-premise CRM, online CRM offers flexibility, real-time updates, and seamless integrations with third-party applications. Businesses benefit from enhanced collaboration, mobile accessibility, and reduced IT maintenance costs. Online CRM solutions provide automated workflows, AI-driven insights, and advanced analytics to improve customer engagement and sales performance. These systems are particularly useful for remote teams and growing businesses looking for scalability.