Inquiry Management is the process of handling and responding to customer inquiries using CRM tools to streamline communication. It involves categorizing incoming questions, assigning them to the appropriate teams, and ensuring timely resolution. CRM automation enhances inquiry management by routing inquiries based on urgency, providing AI-powered chatbot responses, and tracking customer interactions for future reference. Businesses rely on structured inquiry management to improve response times, maintain customer satisfaction, and reduce workload on support teams. Integrated analytics in CRM systems help companies identify common inquiries, optimize FAQ sections, and refine customer service strategies.