Information Governance in CRM refers to the management of data security, compliance, and integrity to ensure that customer information is protected, accurate, and used ethically. Businesses implement information governance frameworks to comply with regulations such as GDPR and CCPA, prevent data breaches, and establish access controls. CRM systems play a crucial role by enforcing encryption, role-based permissions, and automated audit trails. AI-powered CRMs enhance data governance by detecting anomalies, predicting security risks, and ensuring regulatory compliance. Proper information governance minimizes risks, improves trust, and enhances data-driven decision-making.