Human-led AI support is a hybrid customer service model that blends AI-driven automation with human oversight to deliver efficient and empathetic assistance. AI chatbots handle routine inquiries, automate responses, and manage workflows, while human agents step in for complex cases requiring personal attention. Businesses use this approach to improve response times, reduce operational costs, and maintain high-quality customer experiences. CRM systems integrate AI with live chat, ticketing, and sentiment analysis to ensure seamless transitions between bots and human agents. This model balances efficiency with emotional intelligence, making it ideal for industries requiring high-touch support.