Human-centered AI in CRM is designed to support human decision-making rather than replace it. Unlike fully automated systems, this AI approach enhances human interaction by offering predictive insights, automation assistance, and intelligent recommendations while keeping final decisions in human hands. Businesses use human-centered AI to personalize customer interactions, analyze engagement data, and optimize workflows. Features like AI-powered chatbots, lead scoring, and sentiment analysis improve efficiency while preserving a customer-centric experience. This AI approach ensures that automation enhances?not eliminates?the personal touch in customer relationships.