Haptic feedback in CRM refers to the use of touch-based responses, such as vibrations or force feedback, to enhance user interactions. This technology is commonly used in mobile CRM applications and customer service kiosks to provide sensory confirmation of user actions. For instance, a sales representative using a mobile CRM app may receive a vibration alert when a high-priority lead enters the system. Haptic feedback enhances accessibility and usability, especially for visually impaired users. As CRM systems continue evolving with AI and IoT integrations, haptic feedback can improve engagement in virtual environments, such as augmented reality (AR) sales experiences.