First-Response Time (FRT) measures the time taken for a business to respond to customer inquiries after they are received. A low FRT indicates efficient customer support, leading to higher satisfaction and retention. CRMs with chatbots, automated email replies, and ticket routing reduce response times by directing queries to the right teams instantly. Businesses track FRT to identify bottlenecks in their support process and improve response efficiency. AI-powered systems prioritize urgent inquiries and suggest responses based on past interactions. Companies with optimized FRT experience fewer customer complaints, improved brand reputation, and higher conversion rates.