Federated Search in CRM is a unified search feature that retrieves results from multiple sources within the CRM platform, including customer records, emails, chat logs, knowledge bases, and documents. Unlike traditional search functions that focus on one database, federated search aggregates data from different modules, enabling faster, more comprehensive information retrieval. Businesses benefit from reduced search times, improved workflow efficiency, and better customer service since agents can quickly locate relevant information. AI-powered federated search uses natural language processing (NLP) to provide contextual search suggestions.