End-User Training is the process of educating employees or customers on how to effectively use a CRM system. This includes onboarding sessions, instructional videos, interactive tutorials, and certification programs. Proper training ensures higher CRM adoption, reduces errors, and maximizes system utilization. Many CRM vendors, such as Salesforce Trailhead and HubSpot Academy, provide comprehensive training programs tailored to different user roles. Continuous learning and updates help businesses adapt to new CRM features and enhance productivity.