Customer support ticketing is a system that helps businesses track, manage, and resolve customer service requests efficiently. Each customer issue is assigned a unique ticket that can be categorized, prioritized, and routed to the appropriate support team. Features include automated ticket assignment, escalation workflows, knowledge base integration, and real-time tracking. CRM-integrated ticketing systems ensure seamless communication, faster resolution times, and improved service quality. Businesses in telecommunications, healthcare, and SaaS rely on support ticketing to enhance customer satisfaction and ensure accountability in issue resolution.