Collaborative CRM is a customer relationship management model that enables seamless information sharing across departments to enhance customer engagement and service quality. It ensures that sales, marketing, and customer support teams have access to up-to-date customer data, improving coordination and response times. Key features of collaborative CRM include shared customer databases, internal messaging tools, real-time updates, and AI-powered insights. Businesses use this model to break down silos, improve workflow automation, and create a unified customer experience. Industries like healthcare, telecommunications, and financial services leverage collaborative CRM to streamline operations and enhance customer relationships.