Co-Browsing is a customer support feature that allows agents to navigate a customer’s screen remotely in real-time. Unlike screen sharing, co-browsing is more secure because agents can only view and interact with specific web pages rather than the entire desktop. This feature is commonly used in CRM-integrated customer service platforms to assist with troubleshooting, onboarding, and guiding users through complex processes. Industries such as banking, e-commerce, and SaaS leverage co-browsing to enhance customer experience and reduce resolution times. Advanced CRM solutions integrate AI-powered co-browsing, which enables automated assistance before escalating to a live agent.