AI-based call routing intelligently distributes incoming calls to the most suitable agent or department based on customer history, behavior, and urgency. Unlike traditional call routing, which relies on basic queue systems, AI-driven call routing dynamically evaluates factors such as past interactions, customer sentiment, and issue complexity to optimize assignments. This reduces call handling times, enhances customer satisfaction, and improves first-call resolution rates. Businesses implementing AI-powered call routing in their CRM systems benefit from increased efficiency, reduced wait times, and enhanced customer support operations. Machine learning models continuously refine routing algorithms, ensuring better accuracy over time.