A web-based ticketing system is a CRM module that streamlines customer support requests through an online interface, ensuring efficient issue tracking and resolution. Businesses use ticketing systems to manage inquiries submitted via website forms, live chat, and email. AI-powered tools categorize tickets, assign them to the right support agents, and suggest knowledge base articles for self-service solutions. By integrating ticketing with CRM, companies improve response times, enhance customer satisfaction, and track resolution metrics. Web-based ticketing systems help businesses maintain organized customer service workflows while reducing manual effort.