Usage Metrics are key performance indicators (KPIs) that measure how users interact with a CRM system. These metrics track system engagement, adoption rates, and feature utilization, helping businesses assess whether employees and customers are making full use of the platform. Common CRM usage metrics include login frequency, time spent on the platform, task completion rates, and module-specific engagement. By analyzing these insights, companies can optimize user experience, improve training programs, and identify underutilized features. AI-driven analytics enhance usage monitoring, allowing businesses to predict trends and improve overall CRM efficiency.