Ticket prioritization in CRM is the process of ranking customer support requests based on urgency, impact, and service level agreements (SLAs). CRM systems categorize tickets automatically, ensuring high-priority issues receive immediate attention. AI-driven ticket prioritization predicts customer frustration levels, guiding support teams to focus on critical cases first. Businesses optimize response times by using automated workflows that escalate unresolved issues. Prioritizing tickets effectively improves customer satisfaction, reduces churn, and strengthens brand loyalty. Well-implemented prioritization strategies enhance helpdesk efficiency and ensure seamless customer service operations.