A ticketing workflow in CRM is a structured process that automates the handling of customer support requests from submission to resolution. CRM-integrated workflows assign tickets to the appropriate agents, track progress, and escalate urgent issues as needed. Businesses use ticketing workflows to ensure faster response times, improve service efficiency, and enhance customer satisfaction. AI-driven automation prioritizes tickets based on issue severity, streamlining support operations. Effective ticketing workflows help businesses manage high volumes of inquiries while maintaining service quality and consistency.