Text-based chatbots are AI-driven virtual assistants that communicate with customers via text-based messaging within CRM systems. These chatbots handle customer inquiries, provide support, and automate lead qualification processes. CRM-integrated chatbots improve customer engagement by offering instant responses, reducing wait times, and providing personalized recommendations. Businesses use AI-powered chatbots to enhance efficiency, allowing human agents to focus on more complex queries. Advanced chatbots analyze customer sentiment and context, enabling more natural and conversational interactions. Implementing text-based chatbots improves service availability and customer satisfaction.