Click-to-call is a CRM feature that allows users to initiate phone calls directly from the system with a single click. This functionality streamlines communication for sales and support teams by integrating VoIP (Voice over Internet Protocol) technology, eliminating the need for manual dialing. Click-to-call enhances productivity, reduces response time, and improves customer engagement. It is commonly used in call centers, sales teams, and customer support departments to connect with leads and resolve queries quickly. Businesses leveraging click-to-call see higher conversion rates and improved customer satisfaction.